There are certain things to remember about text message responses and best practices when asking people to respond or not.
Things to Remember
1. ) Shared Shortcode - Most text message sending happens from a shared shortcode in our system. Meaning, you're not the only customer who uses that sending number.
2.) Keywords - Since most clients are on a shared shortcode, you may have the off chance that someone replies with a keyword owned by another customer. When this happens, they will get the auto-response from that keyword - which can cause confusion.
3.) Contact Status - People can not just text you their comments unless they're using one of your keywords (as instructed below) or they've already received a message from you.
If you DO want responses - Ask people to reply with YES, NO, Y or N - we reserve those type of responses for everyone to use. If you need any other information like name, address, comments, date of birth, ask them to reply with one of your KEYWORDS and THEIR COMMENTS.
If you're doing small message blasts, and need to do mostly two-way text messaging, please consider getting your own ten digit number. These can be requested under ACCOUNT > MOZEO STORE in your dashboard.
If you DO NOT want responses - Be sure your message language limits the possibility of responses. Meaning, don't end your messages with questions or content people will feel inclined to respond to.