You'll have access to the support options below in your account under the SUPPORT icon at the top of the dashboard.
1.) Chat & Email - If you're struggling to find answers, send our support team a chat or email using the green button in the lower left of the screen. We focus on providing high-quality responses so you're always getting the help you need as quickly as possible. Just so you know, live chat is available Monday - Friday, 9 am - 5 pm ET, for our business and enterprise customers.
2.) Getting Started Guide - If you're new, start with this guide. It will walk you through all the basics you'll need to know and get you going right away.
3.) FAQs - We have hundreds of questions and answers right at your fingertips. Search and get answers right away. Visit Now
4.) Video Tutorials - If you're a visual person, these tutorials will walk you through our dashboard step-by-step. Visit Now
Additional Support Options
Below are additional support options for accounts that meet specific criteria.
Account Manager - Accounts sending over a million text messages monthly can be assigned an account manager. This manager is available during regular business hours and can schedule phone calls with you, answer email questions, and more. If your account meets our criteria, shoot us an email to get someone assigned to your account. Regardless, you'll be in great hands with our support options above.