When this message shows up, our system has determined you're about to send a message that exceeds the number of available credits you have.
Some very common reasons include the following:
1. Enhanced Message
You're trying to send an enhanced message (which costs 2 credits per person).
For example - You have 10 message credits left, and you're sending to 7 people, but the message is an ENHANCED message (which costs 2 credits per person). You would need 14 credits to send this. If you were to make this a standard message, it would send.
2. Sending to too many people
You're trying to send a text message to more people than you have credits. Or, you think you're sending it to a group but have it set to go to all contacts.
What do you do?
Review your usage
The first check should be your usage report. We are very transparent on credit usage and will show it in your report. Please go to MY REPORTS > ACCOUNT USAGE REPORT and look over your usages to see where you're using up credits. We break it all down and show you the totals at the top.
Check your credits
Secondly, on your main DASHBOARD page, you'll see the green box at the top that lets you know how many credits you have left - both in your plan and additional. You can also view this info by going to SETTINGS > BILLING HUB.